1. Introduction and Scope

Welcome to SendModa (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.sendmoda.com (the “Site”) or use our services. By accessing the Site or providing your information, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information about your use of our Site.

  • Personal Information You Provide: This includes information you give us when you create an account, place an order, contact customer support, or subscribe to our communications. Examples include:
    • Name, contact details (email, phone number, shipping/billing address).
    • Prescription information and health data necessary to process your order (as permitted by law).
    • Payment information (processed securely by our third-party payment partners).
    • Communication records and preferences.
  • Information Collected Automatically: When you visit our Site, we and our service providers may use cookies and similar technologies to collect:
    • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and dates/times of visits.
    • Location Information: General location data (e.g., country, state) derived from your IP address.

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

  • To process and fulfill your orders, including prescription verification and delivery.
  • To communicate with you about your orders, account, and our services (e.g., transactional emails, customer support).
  • To send you marketing and promotional communications (where you have consented, and you may opt-out at any time).
  • To improve, personalize, and maintain the security of our Site and services.
  • To comply with legal obligations and protect against fraudulent or illegal activity.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following limited circumstances:

  • With Service Providers: We engage trusted third-party companies to perform essential functions on our behalf, such as payment processing, order fulfillment, website analytics, and email delivery. These providers are contractually obligated to protect your data and use it only for the services we request.
  • For Legal and Safety Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SendModa, our customers, or others.
  • With Your Consent: We may share information for other purposes with your explicit permission.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption, secure servers, and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as:

  • Access and Correction: You can access and update your account information through your online profile.
  • Marketing Communications: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any email.
  • Cookies: Most web browsers allow you to manage cookie preferences. Disabling cookies may affect your Site experience.

To exercise other rights (like data deletion or portability), please contact us using the details in Section 9.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as record-keeping for pharmaceuticals), resolve disputes, and enforce our agreements.

8. International Transfers

As an Australia-based company, your information is processed in Australia. If we transfer data to service providers in other countries, we ensure appropriate safeguards are in place to protect it in accordance with this policy and applicable law.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: modalert20@gmail.com
  • Address: SendModa, VIC, Australia

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or the law. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.