1. Shipping Destinations & Legal Compliance

  • International Shipping: We primarily offer shipping services to customers within Australia. We may, on a case-by-case basis and subject to legal approval, facilitate shipping to select international destinations.
  • Regulatory Compliance: The shipment of pharmaceutical products is strictly governed by law. The availability of specific items and our ability to ship to your region is entirely dependent on the import regulations of your local jurisdiction. By placing an order, you confirm that it is legal to import the products into your destination country.
  • Your Responsibility: It is the sole responsibility of the customer to be aware of and comply with all local laws, including any requirements for a personal import license or permit for prescription medications.

2. Available Shipping Methods

To suit different needs, we offer the following shipping options at checkout (availability varies by destination):

  • Standard Shipping: Our most economical option. Suitable for non-urgent needs. Delivery is typically within 7-14 business days for domestic Australian orders. International timelines vary significantly.
  • Express Shipping: A faster, tracked service. For Australian metro areas, delivery is typically within 3-7 business days. International delivery estimates are provided at checkout.
  • Registered / Courier Services: This is our standard method for all orders containing prescription medication. It provides full tracking, signature-on-delivery, and secure handling.

3. Calculating Shipping Costs

Shipping costs are calculated in real-time at checkout and are influenced by:

  • Your shipping destination (country and region).
  • The total weight and dimensions of your package.
  • The shipping service level you select (Standard or Express).

All prices on our website, including shipping, are displayed in USA Dollars (USD).

4. Order Processing & Delivery Timelines

  • Processing Time: All orders are processed within 1-2 business days of payment verification. Orders containing prescription medications require additional verification time with our pharmacy team.
  • Estimated Delivery: The “estimated delivery timeframe” begins once your order has been dispatched from our facility and does not include processing time. While we strive for accuracy, these are estimates only. Delays can occur due to customs inspections, weather events, or carrier service issues beyond our control.

5. Prescription Medication Orders

  • Mandatory Verification: Every order containing a prescription medication will be reviewed by our qualified pharmacist. We require a clear, valid prescription from a licensed healthcare provider issued in your name. We will contact you via email if there are any issues with your prescription.
  • Impact on Timing: This essential safety step means orders with prescription items will take longer to process than orders containing only over-the-counter products.

6. Customs, Duties, and Import Taxes

  • For International Orders: Any and all customs duties, import taxes, brokerage fees, or VAT/GST levied by your country’s authorities are the sole responsibility of the recipient.
  • No Pre-Payment: SendModa does not collect or pre-pay these charges on your behalf. You may be required to pay them directly to the shipping carrier or customs office to release your package.
  • Non-Delivery: We cannot be held responsible for packages seized, rejected, or abandoned due to non-payment of these fees or non-compliance with import laws.

7. Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier’s website. Please allow up to 24 hours for the tracking information to become active on the carrier’s system.

8. Address Accuracy & Failed Deliveries

  • Your Responsibility: You are responsible for providing a complete, accurate, and deliverable shipping address at the time of order. Please double-check it.
  • Failed Delivery Costs: Packages returned to us due to an incorrect address, failure to pay import charges, or failure to collect from a pickup point will be subject to additional re-shipping fees or a restocking fee if a refund is requested.

9. Contact Us

If you have any questions about this Shipping Policy or your order, please contact our customer service team:

  • Email: modalert20@gmail.com
  • Address: SendModa, VIC, Australia